About the Fan App

What is the JAM Project MOTTO! MOTTO!! App?

The JAM Project MOTTO! MOTTO!! App is the long-awaited official Fan App service that allows fans to get to know JAM Project even better.

Members paying the monthly fee of 480 yen (including tax) will be able to access the FanFeed, a location for interchanges with participation by the band members themselves, as well as live event videos and the group's latest songs.

About the Basic Functions

Video distribution

By downloading the App, you can view some videos free of charge.

Further, users who become paid members of the Fan App will be able to view all the videos.

Only for video distribution, viewing will also be available on a tablet or PC in addition to on smart phones.

*In order to view products on a PC, you need to establish a link with a BANDAI NAMCO ID. Further, paid Fan App member registration will be required, and free videos will not be available.

Photograph distribution

By becoming a paid Fan App member, you can view various photographs of JAM Project from the past to the latest images. In addition, some past live concert pamphlets can also be enjoyed.

Because the photographs can be downloaded to smart phone devices, Fan App members can easily enjoy viewing photographs from their favorite live concert pamphlets anytime, anywhere

LiveStreaming distribution

By becoming a paid Fan App member, you can view special events taking place at venues in real time or at stipulated times.

*Some events will require separate viewing fees.

You can view the event you would like by tapping [Menu] ' [LiveStreaming].

Message Card distribution

Digital message cards exclusive for the Fan App will be sent to members. The received messages can be viewed at any time by tapping [Menu] ' [MyPage] ' [MessageCard].

The cards are distributed on a non-regular basis. You're gonna love them!

About the Fan Posts Functions

What is the FanFeed?

This is the location where all Fan App members can post photographs and video scenes for interchanges relating to JAM Project.

It is a timeline for fans that can be freely used, such as by posting scenes from events that they took part in and illustrations, and by participating in questionnaire projects.

The band members themselves may also post messages in the FanFeed sometimes, so you should check it out!

How to post articles to the FanFeed

Articles can be posted by Fan App members who also have registered nicknames.

By tapping the button located at the bottom right of the screen on the details pages of photographs and videos distributed inside the Fan App, you can post an article by selecting the comment and the posting tag.

Additionally, photographs taken by Fan App members themselves can also be posted to the FanFeed.

*Posts that have violated the Terms of Use shall be deleted without prior notice at the judgment of the Service Administrator.

What are Tags?

Tags are "keywords for classification", and tags can be attached to each post.

With this function, you can view afterwards a list of only the posts with the same tag attached.

By selecting a tag that you are interested in using [Tag] in Tabs on the FanFeed, you can view only the posts which have the selected tag attached.

How to send comments to articles

Comments can be posted by Fan App members who also have registered nicknames.

How to delete posted articles

Tap [Menu] ' [Posts], then select the article to be deleted from the list and tap the [Delete] button.

How to delete posted comments

You cannot delete posted comments.

What are Tabs?

Tabs are arranged at the top of the FanFeed as shortcuts that allow only specific articles to be displayed.

In "NEWS", you can read a variety of information relating to JAM Project. The information can be shared on Facebook and Twitter.

In "ARTIST", articles posted by band members are gathered together, so you can check all the articles here without missing any.

In "SPECIAL", various projects such as questionnaires are submitted by administrative staff. Fan App member participation in these projects is very welcome.

In "ALL", you can display all the articles in "NEWS", "ARTIST", "SPECIAL" together with the posted by users.

In "FAV", you can display only the posts from users who have been registered in FavUser.

In "Tag", a list of tags is displayed. By tapping on a tag, you can display only the articles that have the selected tag attached. Some tags are only used for "Official" articles.

In "Tab Setting", you can add favorite tags (a maximum of 8 items) to the tabs and delete them.

What are FAV?

You can register your favorite users in FAV by tapping on their icons to display their MyPages, and then tapping [Add Fav].

The posts of the FavUser can be displayed using the "FAV" tab.

In addition, you can display a list of favorite users by tapping [Menu] ' [FavUser].

You can remove FavUser at any time from the MyPage of the user you wish to remove.

About Fan App Members

What kinds of services can I use by becoming a Fan App member?

By becoming a Fan App member through paying per month, you can receive various member-only benefits. For more details, please refer to this link.

Payment methods

*"V-Preca" (Visa Prepaid Cards) cannot be used for paying the monthly fee.

[Cautions]

If a user has resigned membership once, then becomes a member again after more than 30 days have passed, a new member ID will be issued. The user cannot continue to use the original member data.

*Items included in the member data: Member ID, number of days that membership has continued, purchase information, nickname, posts, message cards.

■ When using iPhone devices

If the user became a member of the Fan App on iTunes (App Store), the procedures for resigning membership must be made on the App Store.

1. Tap [Settings] in the iPhone.

2. Tap [iTunes & App Stores].

3. Tap [Apple ID].

4. Tap [View Apple ID].

5. Tap [Subscriptions].

6. If the [JAM Project "MOTTO! MOTTO!! App"] screen is not displayed, tap [JAM Project "MOTTO! MOTTO!! App"].

7. Tap [Cancel Subscription ], then tap [OK] on the confirmation screen.

* Even when the automatic update has been set to off, the Fan App membership will continue during the subscription period.

■ When using Android devices

If the user became a member of the Fan App on Google Play, the procedures for resigning membership must be made on Google Play.

1. On the Android device, tap the Play Store icon to open the Play Store.

2. Select [Account Subscriptions] from the Menu.

3. Tap [Subscriptions].

4. Select the App from the list.

5. Tap the [Cancel] button on the App introduction screen.

6. Tap [Yes] on the confirmation screen.

* Even when the automatic update has been set to off, the Fan App membership will continue during the subscription period.

About the BANDAI NAMCO ID (BNID)

What is the BNID?

The BNID is the ID base used in the BANDAI NAMCO Group. By linking this with a device that has been registered as a paid member of the Fan App, you can view videos not only on smart phones and tablets, but also on PCs. You can also login through devices which use different operating systems using the same BNID. (You cannot log in to two or more devices simultaneously.)

For more details, please see the BNID Linking function described below.

In addition, because the BNID is an external service, please also read the BNID Terms of Use.

Contact for inquiries relating to the BANDAI NAMCO ID

If you have inquiries relating to the BANDAI NAMCO ID itself, please see the following website.

To the BANDAI NAMCO ID portal site.

About the BNID Linking Function

What is the BNID Linking function?

This function allows linking of member information to the BNID.

When using a device that is different from the smart phone device that was originally registered, you can utilize the Fan App as the same member by logging in using the BNID that is attached to the member information.

Further, access can be made using the BNID Linking function to sites that allow viewing of videos using a PC.

The BNID new registration and linking of the member information can be done from the App Menu ([BNID]).

* BNID new registration can be made free of charge.

* BNID Linking function is a service limited to paid members of the Fan App.

What do I need to do to link the member information to a BNID?

First, BNID new registration will be required.

Select [BNID] from the App Menu to display the BNID screen, then select [BNID New Registration].

*This procedure will not be required for users who already have a BNID.

Next, log in from [Login] on the BNID screen in the App using your BNID account information.

This operation links the member information and BNID.

* Each member can only make a link to one BNID.

* If the member information is already linked to the BNID, [BNID New Registration] will not be shown.

What is the Smart Phone Linking?

In a Fan App which has been installed in a device that is in the non-member condition, you can utilize the Fan App as the same member by logging in using the BNID that is linked to the member information.

However, in an App that is in the member condition by logging in using the BNID, you cannot make separate purchases of items including videos and live event coverage.

*Be sure not to share your BNID account information with other persons.

What is the PC Linking?

By utilizing the BNID that is linked to member information, you can use the website that allows videos to be viewed on a PC.

PC website: http://pc.jam-fanapp.com/

The App has changed to the logout state (non-member condition) even though I logged in using my BNID.

Logging-in using a BNID is only possible from one device at a time.

When newly logging-in using a BNID, the device that was previously logged in will be automatically logged out.

In addition, when the member at the link destination has resigned membership of the Fan App, the BNID Linking itself can no longer be used.

What is BNID logout?

When [BNID Logout] is selected in the App, the App will return to the original state (non-member condition).

* The PC website login state will also be released.

What is the Disconnect with BNID?

The Disconnect with BNID is the procedure for stopping the use of the BNID Linking and releasing the link between the member information and the BNID.

After this procedure, you cannot use the BNID Linking unless you log in again using the App to establish a link with the BNID.

* Note that this procedure does not resign membership from the Fan App itself.

* This is not a procedure for deleting the BNID account.

About the Supported Devices

Operating environment

This service is for use by iPhone devices and Android devices.

Note in advance that the service will not operate on PCs or on smart phones running on Windows OS.

List of supported devices

■ iPhone devices

iOS 7.0.4 or higher

■ Android devices

Android 4.1 or higher

■ When using a PC (Only for viewing videos)

Please refer to this link.

About Changing to a New Device

Changing to a new device

* In order to change to a new device, the Device number of the old device will be required.

The Device number can be confirmed using the Settings Menu of the App.

If you make a note of the Device number together with the Member ID beforehand, you can smoothly change to a new device.

■ By completing the procedures for changing to a new device, you can continue using the following information.

Member ID, nickname, posts, purchase information

■ When changing from an iOS device to a new iOS device

Procedures for changing to the new device will not be required.

In the new iOS device, select "Restore" using the same Apple ID.

■ When changing from an Android device to a new Android device

Procedures for changing to the new device will not be required.

In the new Android device, select "Join us" using the same Google ID.

* Providing that the above procedure is completed within the Fan App membership period, new charges will not be incurred.

* However, if you change to a new Android device after resigning membership (after the membership has expired), procedures for changing to a new device will be necessary.

Implement the following procedures to change to the new device.

(These procedures should be completed while the "old Android device is in the member condition" and the "new Android device is in the non-member condition".)

1. Make a note of the old Android device's "Member ID", "Device number", and "Nickname", together with the new Android device's "Device number".

Open up the Inquiry Form, select the "Inquiries about the model change" category, input the four pieces of information described above, and submit the Inquiry Form.

2. A short time afterwards, the information relating to the subsequent procedures will arrive. By following the procedures according to the information, the procedures for changing to the new device will be completed.

■ When changing from an iOS device to an Android device

Implement the following procedures to change to the new device.

* These procedures should be completed while the "old iOS device is in the member condition" and the "new Android device is in the non-member condition".

1. Make a note of the old iOS device's "Member ID", "Device number", and "Nickname", together with the new Android device's "Device number".

Open up the Inquiry Form, select the "Inquiries about the model change" category, input the four pieces of information described above, and submit the Inquiry Form.

2. A short time afterwards, the information relating to the subsequent procedures will arrive. By following the procedures according to the information, the procedures for changing to the new device will be completed.

■ When changing from an Android device to an iOS device

Implement the following procedures to change to the new device.

* These procedures should be completed while the "old Android device is in the member condition" and the "new iOS device is in the non-member condition".

1. Make a note of the old Android device's "Member ID", "Device number", and "Nickname", together with the new iOS device's "Device number".

Open up the Inquiry Form, select the "Inquiries about the model change" category, input the four pieces of information described above, and submit the Inquiry Form.

2. A short time afterwards, the information relating to the subsequent procedures will arrive. By following the procedures according to the information, the procedures for changing to the new device will be completed.

About Problems that may be Encountered

When you cannot play videos

Please confirm the following items. If these still do not improve the situation, please kindly contact us using the Inquiry Form.

■ Try viewing the videos in a location with good reception.

■ Confirm that there are no carrier communication volume limitations.

■ Restarting the device may improve the situation.

■ Install the latest version of the App.

■ When playing videos on a company or school network environment, there are cases where the network settings may prevent the playback of videos. In this case please contact the system administrator at the company or school for more information.

When you cannot play videos smoothly, or when the playback is unstable such as when the imaging stops or breaks up part-way

Please confirm the following items. If these still do not improve the situation, please kindly contact us using the Inquiry Form.

■ Try viewing the videos in a location with good reception.

■ Confirm that there are no carrier communication volume limitations.

■ Restarting the device may improve the situation.

■ Install the latest version of the App.

■ When playing videos on a company or school network environment, there are cases where the network settings may prevent the playback of videos. In this case please contact the system administrator at the company or school for more information.

■ Try watching the videos again after closing down any other apps that you are running.

■ If the settings have been changed from the DNS specified by the provider to a different DNS, there may be cases where an appropriate video distribution server is not selected. If the settings have been changed, return the settings to the original DNS specified by the provider and try watching the videos again.

When you cannot download Photo

Please confirm the following items. If these still do not improve the situation, please kindly contact us using the Inquiry Form.

■ Try downloading the photographs in a location with good reception.

■ Confirm that there are no carrier communication volume limitations.

■ Restarting the device may improve the situation.

■ Install the latest version of the App.

When you cannot receive the paid services, and are being treated as a non-member even though you became a member of the Fan App

■ When using an iPhone device

Please confirm the following items. If these still do not improve the situation, please kindly contact us using the Inquiry Form.

- In the case of customers who have previously registered as Fan App members and who are still within the membership period, you can restore the Fan App member condition by tapping on the [Restore] Menu item.

- Confirm the Fan App membership period. (This can be confirmed from the App Store.)

If this service is not shown in the list of subscriptions, or if the membership has expired, you cannot access the Fan App member-only contents.

■ When using an Android device

Please confirm the following items. If these still do not improve the situation, please contact us using the Inquiry Form.

- In the case of customers who have previously been Fan App members and who are still within the membership period, you can restore the Fan App member condition by tapping again on the [Join us] Menu item.

- Confirm the Fan App membership period. (This can be confirmed from the Play Store.)

If this service is not shown in the list of subscriptions, or if the membership has expired, you cannot access the Fan App member-only contents.

When the Photo that you downloaded have disappeared

■ When using an Android device

If "Clear data" has been selected in the App settings, the contents that were downloaded will be deleted.

In this case, please download the contents again.

When the information that you registered has disappeared, or your Member ID has been changed

If the device changing procedures are not implemented when changing to a new device, the member ID may be changed.

This will mean that you cannot continue using the Profile Photo, nickname, message cards, and purchased products.

Please confirm the "Inquiries about the model change" section above.

Other

Rough guide to communication volumes

When watching videos, the data communication volume will be approximately 220 MB to 1.5 GB in the case of one 30-minute movie.

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